Training, Teaching, and Education: Bringing New Employees up to Speed
Onboarding is the process of making new hires fully functional in their jobs in the shortest amount of time possible. Employees are specifically trained, cognitively taught, and emotionally educated in every aspect of the company and leave feeling capable to apply new found knowledge to their positions. At InsidesSales.com, we are driven by education.
After employees complete onboarding, they should know how to do something. Training answers the question, “How is it done.” Training is psychomotor in nature and promotes a change or development in behavior or skills. During onboarding, training specifically improves performance by improving skills and prompting practice. Practice is a basic training process with defined tasks and goals seen often in sports.
The Bureau of Labor Statistics estimates that professional athletes practice for 40 hours per week. The world speed record for a volleyball spike is currently held by Matey Kaziyski at 82 mph. To achieve this, Kaziyski has to practice a specific approach. He steps right, left, then right left again. The last two steps are smaller, more rapid, and turn him perpendicular to the net. During the stepping process, Kaziyski swings his arms back and jumps from two feet. The left hand comes forward, the right arm swings through in an arrow release motion, and the wrist snaps downward to send the ball hurtling downward. While complicated, this process can be learned. Like a volleyball approach, employees are trained in the approach of XANT and take time to practice in order to be successful at their jobs.
Teaching at XANT is relatively simple. It entails knowledge, comprehension, and critical thinking. New employees need to remember certain information, like the MIT Lead Response Management Study, to know why they perform certain tasks. Once employees remember, they begin to understand and apply that knowledge, ultimately analyzing and creating ideas of their own. Teaching gives the employee enough information to complete a task and is vital to any company training session.
The end goal of the onboarding process at XANT is education. We wish not only to train and teach new hires about our company, but to educate them on the emotional level. We want them to have the same passion about XANT that our CEO, Dave Elkington, and President, Ken Krouge, have used to grow the company to the best in the business in only a few years.
Education takes time. In onboarding, we teach information and train skills to begin long-term education. Time helps the employee develop a belief that can influence character, which is essential to education. To influence character, we show how the XANT Suite dominates the sales process for a client and then let the employees reflect that power in their work.
Education is the key to the onboarding process. It doesn’t stop after the training or teaching. Constantly learning from one another is an integral part of the day at XANT.
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