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Predictive Dialer Alternative |
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Better than a predictive dialer
A predictive dialer enables call
centers to dramatically increase agent talk time and is designed to help
sales reps make up tp 400-500 dials/day. It uses a computer program to guess when the next agent is going to be ready for a call to come to them and starts dialing ahead to get a person on the phone the second a rep is ready. Most of the time it guesses correctly, but quite often it guesses wrong. When it guesses wrong a prospect answers and there is nobody there, and they hang up.
We don't believe that is the best solution for expensive web leads.
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Why is a predictive dialer not the best solution?
The call center manager will load a list of names
into the dialer and start the dialer based on a desired
abandonment rate (generally 3%). We don't believe any leads should be abandoned, so we have decided to abandon the whole predictive dialer solution. We have gone a different direction that is better for our customers, and their customers.
Benefits of using the InsideSales.com Power Dialer over a predictive
dialer:
- Net Increased Dialing Productivity-
The most obvious benefit is the increase in sales
and leads that can be generated by automating the
dialing process. Many clients report they are able
to do eight hours of work in two or two and a half
hours with our Power Dialer, but they don't make anybody mad and lose perception with valuable leads.
- Optimal Blended Inbound / Outbound Productivity-
By using the Inbound / Outbound call blending of the
Power Dialer blended with Inbound ACD, IVR and
CTI Screenpop capabilities you are able to optimize
the productivity of both sales or support reps who
are capable of making either outbound and inbound
calls. This is a great way to keep inbound reps busy
when the inbound calls slow down, or to have outbound
reps help with inbound call spikes during busy times and boost productivity even more!
- Increased Voice Messaging Productivity-
You increase the quality and quantity of voice messages
you leave. Each pre-recorded message is in your own
voice, and can be scripted in content and tone. The
Voice Messaging tool lets you select from a library
of messages and play them over the phone with a single
click, then move on to the next call quickly.
- Increase Call Fulfillment Productivity-
Now you or your reps can fulfill their promises before
they finish the call. Tasks like leaving a voicemail,
sending an email or fax, scheduling a event (appointment)
or a follow up task are one click away.
- Reporting Visibility- By using
the Power Dialer functionality you activate all
of the telephone reporting tools in the InsideSales.com
system to track effort, ratios and results.
- Quality Control- By standardizing
your dialing and voice messaging approach, you optimize
your chances for success every time you make another
dial. You also are able to record or monitor calls
for quality control and training purposes.
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